It Support

The IT functions with the greatest potential for successfully reducing costs through outsourcing are help desk support, desktop support, network operations and data center operations.

Your IT person or team is probably doing a lot of unnoticed work just to keep your IT infrastructure
up and running.

What if you could take those tasks off your IT team’s plate and allow them
to dedicate more time to strategic business initiatives?

Core Alliance has services to address your ongoing IT user and system support needs.
Our IT Support Services provide 7/24/365 support to your users and systems that keep your
PCs, servers, networks and people up and running, minimizing downtime and maximizing productivity.

Rather than burdening your IT team with managing your IT infrastructure themselves,
outsourcing or augmenting your support needs can provide tangible business value including:

Lowering your operational costs

Increasing business continuity and productivity

Getting more control on your finances
with predictable spending

Responding faster to changing business conditions

Giving your IT team time to focus on new,
strategic business opportunities

Enhancing security and reducing risks with regular
hardware and software updates or maintenance.

Reducing compliance risks and protection concerns

Scaling your services to customers, as needed, based
on your business growth, goals, and strategy

Decreasing unplanned downtime with
proactive issue resolution

SAVE EMPLOYEES TIME WITH PROACTIVE USER SUPPORT GET END-TO-END USER SUPPORT ALIGNED TO YOUR BUSINESS NEEDS just to keep your IT infrastructure up and running.

With more and more businesses moving towards remote employees and utilizing mobile technology, you need to ensure your workers are connected no matter where they are.

However, with an increase in mobile workers comes new security, privacy and usage challenges.

With our IT User Support Services, we can proactively manage your infrastructure with real time alerts. At a predetermined, fixed cost that you can factor into your IT budget without any hidden costs or surprises, you can avail one or more of the following services:

Leverage 24/7/365 service desk support
in English and Hebrew

Utilize our on-going monitoring and maintenance of critical systems for security

Receive technical support remotely for
all inquiries or onsite for hard-to-solve issues

Get automated status reports on any user
support requests

Avail desktop, laptop, printer, network
or application support

Use our Priority Support Service to avoid
support queues or wait times

We can completely map all your employee’s personal and business devices to ensure our support includes peripherals like home printers.

You no longer need to spend additional time or money handling pesky helpdesk issues.

We have the right experience, tools, and resources to help your employees
stay productive from wherever they are.

KEEP YOUR BUSINESS RUNNING WITHOUT WORRYING ABOUT IT SYSTEMS LET THE EXPERTS MANAGE YOUR IT SYSTEMS, SO YOU CAN RUN YOUR BUSINESS

Businesses today run on data, and if that data is not stored on properly maintained systems,
it could bring your business to a halt.

Core Alliance Services provides a proactive approach to holistically managing your
back-office IT systems like servers, storage and networks.

Our system support services ensure that your networks and systems are patched,
updated, and always protected to avoid downtime and unexpected outages.

We can manage, maintain, monitor and support any portion of your
information technology infrastructure, or the entire IT function.

Our system support services can cover your desktops, laptops, servers,
handhelds, networks, storage, data backup, security and more.

We’ll work with you to create a plan to provide these services whether your equipment
is at your location, hosted in our secured on-prem data centers or in a hybrid of both.

We also offer hosted solutions in the cloud, so you can avoid capital-intensive
equipment purchases, while leveraging enterprise class infrastructure on an as-needed basis.

Our focus is on keeping you up and running.

We proactively manage your environment to prevent problems and quickly resolve them when they do occur, providing personal attention and giving you answers to questions that make you more productive.

We’ll help you discover these and other benefits through an IT system support services partnership that can include:

Software and hardware updates, and optimization of key components for your IT environment

Constant polling of your environment for any
possible signs of failure or performance degradation

Access to onsite technicians and 24/7/365 service
desk support in English and French

Anti-spam & anti-virus/malware software
patches and updates

Proactive maintenance and management of server
functions such as disk space and backups

Information on real-time performance metrics,
service availability, key security vulnerabilities and
useful inventory reporting.

From troubleshooting unexpected issues to supporting your long-term vision and growth,
we’re always a step ahead of your needs.

Turning technology into innovation. Turning vision into reality. This is Insightful IT.
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